Refund Policy

Bookings, cancellations and rescheduling

Consultations booked through this site are free of charge. Paid services booked online (video conferencing service calls, meeting room design) can be rescheduled or cancelled at no cost up to 24 hours before the appointment, by phone at 1-877-919-5757 or by email at info@htsolutions.ca. Cancellations made with less than 24 hours' notice, or on-site visits where access to the premises is not possible, may be invoiced.

Projects, deposits and refunds

For installation projects, the deposit indicated on your quote confirms your project and allows us to order the equipment. Once equipment has been ordered from the manufacturer, the deposit is no longer refundable, except as provided in your service agreement. Work already performed and equipment already delivered or installed are invoiced. If we are unable to deliver a booked service, we will offer you a new date or a full refund of the amounts paid for that service.

Equipment and warranties

Equipment we supply and install is covered by the manufacturer's warranty, in addition to any service warranty described in your agreement. If a product proves defective, contact us and we will handle the claim with the manufacturer: depending on the case, the product will be repaired, replaced or credited according to the manufacturer's terms. To start a claim or ask any question about this policy, write to info@htsolutions.ca or call 1-877-919-5757. Last updated: July 2026.